Refund Policy
Last updated: 5 August 2026
At Gluu, every report is created specifically for you.
Unlike a standard digital download, your relationship insight is generated using the information you choose to share through our questionnaire. Once work begins, the report cannot simply be returned or reused for someone else.
For that reason, our refund policy is a little different from many other digital products.
Before You Submit Your Questionnaire
If you've purchased a full insight but have not yet submitted your questionnaire, you may contact us to request a cancellation.
If no work has begun on your personalised report, we'll do our best to process your request within 15-30 days.
After You Submit Your Questionnaire
Once you submit your questionnaire, work begins on creating your personalised relationship insight.
Because every report is personalised and created specifically for you, refunds are generally not available after this point.
This includes situations where:
you change your mind after submitting your responses;
you decide not to read the report;
some observations don't resonate with you;
you expected different conclusions or recommendations; or
your relationship changes while your report is being prepared.
If Something Goes Wrong
We want every customer to have a great experience with Gluu.
If you experience any of the following, please contact us:
you don't receive your report within the promised delivery timeframe;
you receive the wrong report;
the report file is corrupted or cannot be opened;
you've been charged incorrectly; or
you've experienced a technical issue that prevented you from receiving the service you purchased.
Where appropriate, we may:
resend your report;
correct any delivery issues;
regenerate your report if there has been a genuine processing error; or
issue a refund where we determine it is appropriate.
Delivery Timeline
We aim to deliver all personalised reports within 24 hours after:
successful payment; and
submission of your completed questionnaire.
Occasionally, delivery may take longer due to technical issues, unusually high demand, or if we need clarification about your submission.
If your report hasn't arrived within 48 hours, please get in touch and we'll investigate immediately.
Chargebacks
If you believe there has been an issue with your purchase, we encourage you to contact us first before initiating a payment dispute or chargeback.
We'll always do our best to resolve genuine issues quickly and fairly.
Consumer Rights
Nothing in this Refund Policy limits or excludes any rights that cannot legally be excluded under the consumer protection laws applicable to you.
Contact Us
If you have any questions about this Refund Policy or your purchase, we're happy to help.
Gluu
Created and operated by Nihit Bhardwaj
Refund Policy
Last updated: 5 August 2026
At Gluu, every report is created specifically for you.
Unlike a standard digital download, your relationship insight is generated using the information you choose to share through our questionnaire. Once work begins, the report cannot simply be returned or reused for someone else.
For that reason, our refund policy is a little different from many other digital products.
Before You Submit Your Questionnaire
If you've purchased a full insight but have not yet submitted your questionnaire, you may contact us to request a cancellation.
If no work has begun on your personalised report, we'll do our best to process your request within 15-30 days.
After You Submit Your Questionnaire
Once you submit your questionnaire, work begins on creating your personalised relationship insight.
Because every report is personalised and created specifically for you, refunds are generally not available after this point.
This includes situations where:
you change your mind after submitting your responses;
you decide not to read the report;
some observations don't resonate with you;
you expected different conclusions or recommendations; or
your relationship changes while your report is being prepared.
If Something Goes Wrong
We want every customer to have a great experience with Gluu.
If you experience any of the following, please contact us:
you don't receive your report within the promised delivery timeframe;
you receive the wrong report;
the report file is corrupted or cannot be opened;
you've been charged incorrectly; or
you've experienced a technical issue that prevented you from receiving the service you purchased.
Where appropriate, we may:
resend your report;
correct any delivery issues;
regenerate your report if there has been a genuine processing error; or
issue a refund where we determine it is appropriate.
Delivery Timeline
We aim to deliver all personalised reports within 24 hours after:
successful payment; and
submission of your completed questionnaire.
Occasionally, delivery may take longer due to technical issues, unusually high demand, or if we need clarification about your submission.
If your report hasn't arrived within 48 hours, please get in touch and we'll investigate immediately.
Chargebacks
If you believe there has been an issue with your purchase, we encourage you to contact us first before initiating a payment dispute or chargeback.
We'll always do our best to resolve genuine issues quickly and fairly.
Consumer Rights
Nothing in this Refund Policy limits or excludes any rights that cannot legally be excluded under the consumer protection laws applicable to you.
Contact Us
If you have any questions about this Refund Policy or your purchase, we're happy to help.
Gluu
Created and operated by Nihit Bhardwaj