Privacy Policy
Last updated: 5 August 2026
At Gluu, trust comes before everything else.
We understand that the questions you answer may touch on some of the most personal parts of your life—your relationship, your emotions, your conflicts, your hopes, and the things that often stay unsaid.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.
By using Gluu, completing a questionnaire, purchasing a report, or accessing our website, you agree to the practices described in this Privacy Policy.
Who We Are
Gluu is an independent product created and operated by Nihit Bhardwaj.
At this stage, Gluu provides AI-assisted personalised relationship insights based on the information that users voluntarily choose to share.
If you have any questions about this Privacy Policy or your personal information, you can contact us anytime at:
What Information We Collect
Depending on how you use Gluu, we may collect the following information.
Information you provide
This includes information such as:
your name
your email address
your relationship stage
questionnaire responses
written reflections
goals for using Gluu
feedback you choose to share
support requests
any additional information you voluntarily provide
Many of our questions are intentionally reflective. Some answers may contain highly personal information about your relationship, emotions or experiences.
You are always in control of what you choose to share.
Information about your partner
Some responses may naturally include information about your partner.
We encourage you to avoid sharing unnecessary personal identifiers such as:
full names
addresses
financial information
passwords
government identification numbers
medical records
A Gluu report reflects your perspective based on the information you provide. It should never be interpreted as an objective assessment of another person.
Payment information
If you purchase a paid report, payments are securely processed through Dodo Payments.
We do not receive or store:
your card number
CVV
banking credentials
We may receive limited transaction information such as:
your name
email address
purchase amount
payment status
transaction ID
This allows us to verify purchases and deliver your report.
Website usage
Like most modern websites, we automatically collect limited technical information including:
browser type
device information
IP address
pages visited
referral source
approximate location
website interactions
analytics events
This information helps us understand how Gluu is being used and improve the experience over time.
How We Use Your Information
We only use your information for purposes directly related to providing and improving Gluu.
This includes:
generating your personalised relationship insight
delivering your report by email
responding to customer support requests
improving our questionnaires
improving report quality
understanding how people use Gluu
preventing fraud or abuse
complying with legal obligations
We do not sell your personal information.
We do not use your relationship responses to advertise to you.
How Your Report Is Created
Your report is created using a combination of:
the responses you provide
AI-assisted analysis
Gluu's proprietary report structure
manual quality review where appropriate
Artificial intelligence helps identify patterns and draft personalised observations.
Like any AI system, it may occasionally make mistakes or interpretations that do not fully resonate with your experience.
Your report is designed to encourage reflection rather than provide objective truth.
The Tools We Use
To deliver Gluu, we rely on trusted third-party services.
These may include:
Framer
Hosts the Gluu website.
Tally
Collects questionnaire responses.
Airtable
Organises questionnaire submissions during report creation.
AI Providers
Used to assist in generating personalised reports.
Canva
Used to format personalised PDF reports.
Dodo Payments
Processes secure payments and transaction records.
Google Analytics
Helps us understand website traffic and product usage.
Each provider maintains its own privacy and security practices.
Cookies
Gluuu uses cookies and similar technologies to:
remember preferences
understand website traffic
improve performance
analyse how visitors use the website
Most browsers allow you to disable cookies through your browser settings.
Some website functionality may not work as expected if cookies are disabled.
Marketing
We do not currently send regular marketing emails.
If we introduce newsletters or product updates in the future, you will always have the option to unsubscribe.
Transactional emails, such as report delivery or customer support responses, may still be sent when necessary.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary to:
generate your report
deliver your report
respond to customer support requests
maintain business records
comply with legal obligations
If you request deletion of your personal information, we will make reasonable efforts to delete or anonymise it unless we are legally required to retain certain records.
Keeping Your Information Safe
We take reasonable steps to protect the information you share with us.
These include:
secure third-party providers
restricted access to questionnaire responses
password-protected internal systems
encrypted services where available
limiting access to only those who need it
No online service can guarantee absolute security.
We encourage you to keep your own email account secure, as your completed report is delivered there.
Your Rights
Depending on where you live, you may have the right to:
access your personal information
request corrections
request deletion
withdraw consent
request a copy of your information
object to certain processing
To make any privacy request, email:
We may ask you to verify your identity before processing the request.
International Users
Gluu is operated from India but may be used by people around the world.
By using Gluu, you understand that your information may be processed in countries where our service providers operate.
We choose reputable providers and take reasonable steps to protect your information regardless of where it is processed.
Children's Privacy
Gluu is intended only for people who are 18 years of age or older.
We do not knowingly collect information from children.
If you believe a child has submitted personal information through Gluu, please contact us so we can remove it.
A Note About Sensitive Information
Because Gluu focuses on relationships, some users naturally choose to share deeply personal experiences.
Please only share information that you are comfortable sharing.
Avoid including confidential information such as:
passwords
financial account details
government identification numbers
medical records
information that could put another person at risk
The more thoughtful your responses, the more personalised your report can be—but you are always in control of what you choose to tell us.
Changes To This Policy
As Gluu grows, this Privacy Policy may change from time to time.
If we make significant changes, we will update the "Last updated" date at the top of this page.
Your continued use of Gluu after those changes means you accept the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, we'd be happy to help.
Gluu
Created and operated by Nihit Bhardwaj